To achieve our purpose, we need as many champions for better work and working lives as possible. And that means we need to be easy to work with and make you proud to be part of the CIPD community. We work hard to provide world-class products and services that help you to make an impact in your work. If something goes wrong, or doesn’t meet your expectations, please let us know so we can make it right. 

Content

How to give feedback or make a complaint about our products and services 

If we’ve fallen short of your expectations, there are two ways to let us know: 

  • Call us on +44 (0) 20 8612 6208 and ask to speak to one of our Customer Service Managers  
  • Email us ast cscomplaints@cipd.co.uk with your full name, contact details and membership number if applicable. 

How to make a complaint about a CIPD study centre or appeal an exam or assessment decision  

Please call + 020 8612 6208 to request details of our specialised complaints procedures.   

How to appeal a membership assessment or upgrade decision   

Please call + 020 8612 6208 to request details of our specialised complaints procedures.   

How to report a breech of our Code of Conduct and Ethics 

If you need to make a complaint about a CIPD member, please refer to our Code of Conduct and Ethics procedures. 

How long it takes to resolve a complaint 

We’ll get back to you within one working day, but some complaints may require further investigation. We aim to resolve all complaints within 15 working days or less.  

CIPD Trust

Tackling barriers to work today whilst creating inclusive workplaces of tomorrow.

Find out more

Influencing policy

Our public policy team champions better work and working lives by shaping public debate, government policy and legislation.

Meet our policy team

Code of Conduct
and Ethics

Our Code of Conduct and Ethics protects the interests of the public and the reputation of our profession. All of our members – regardless of grade, role or specialism – must uphold the obligations of the Code. We encourage our members and our wider community to review the code and use it to reflect on their practice. 

Our Code of Conduct and Ethics
Callout Image

Championing better work and working lives

About the CIPD

At the CIPD, we champion better work and working lives. We help organisations to thrive by focusing on their people, supporting economies and society for the future. We lead debate as the voice for everyone wanting a better world of work. 

Our purpose, vision and impact What we do