Understand the principles of shared services, how they work, and the benefits they can bring to an organisation
Organisations use shared services to organise their HR activities, typically concentrating administrative activities into a centralised 'hub'. Often, shared services are seen as supporting strategic business partners and centres of expertise.
This factsheet outlines how shared services work and the benefits of this within an organisation. It looks at the typical tier structures and provides guidance on planning and implementing shared services across an organisation. It also highlights factors to consider for ongoing shared services management.
Affiliate membership offers instant access to CIPD resources without the need for assessments or study, or explore your options to become a professional member of the CIPD to demonstrate your commitment to the world of work.
Already a member? Login here.
Listen to episodes of HR People Pod, the CIPD’s fortnightly podcast providing expert insights from HR leaders discussing the topical issues impacting the world of work.
Listen nowTools and resources to support HR practitioners to strengthen HR’s contribution to organisational productivity and performance.
AI is moving from experimentation to everyday infrastructure. For HR teams, that shift brings a practical question: how do we make productivity gains while protecting the conditions for good work — fairness, capability, sustainable performance and employee trust?
Guidance on how to manage the impact AI-driven change is having on human skills; the key concepts and challenges, and a structure for responding to the profound impact of AI on human skills
This factsheet examines what the psychological contract is, why it's important and the strategic implications it has on the employment relationship
Learn how to identify the signs of stress and address stress at work
Understand how being defined in UK law as an employee, a worker or self-employed affects employment rights and employers’ different legal responsibilities towards them
Outlines the main characteristics of strategic and total reward, and looks at designing and implementing a reward strategy across the organisation