Understand the principles of shared services, how they work, and the benefits they can bring to an organisation
Organisations use shared services to organise their HR activities, typically concentrating administrative activities into a centralised 'hub'. Often, shared services are seen as supporting strategic business partners and centres of expertise.
This factsheet outlines how shared services work and the benefits of this within an organisation. It looks at the typical tier structures and provides guidance on planning and implementing shared services across an organisation. It also highlights factors to consider for ongoing shared services management.
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