A day in the life of an I&D specialist
A day in the life of Michelle Mendelsson, Head of Diversity and Inclusion EMEA at Credit Suisse International
A day in the life of Michelle Mendelsson, Head of Diversity and Inclusion EMEA at Credit Suisse International
In a previous role I had recently joined an organisation as Head of Recruitment and was concerned to see that they were only recruiting from a very narrow predominantly ‘white male’ talent pool. I started to challenge this approach and developed a Diversity and Inclusion recruitment strategy. This led to me being asked to take up the newly created role of ‘Head of Diversity and Inclusion.’ That was 18 years ago!
I am responsible for strategy development, education, networks, events, new legislation, internal and external communication and benchmarking. My remit covers a comprehensive range of diverse characteristics including: gender, gender identity, ethnicity, sexual orientation, working parents, disability and age. In summary I describe my role as ‘working to create a fully inclusive culture where everyone who comes to work in our organisation can feel entirely comfortable in being truly authentic and as a result produce their best work. If we are able to achieve this then we will have a very productive organisation.’
There are no ‘typical days.’ Even if I think I have my day planned out I am always taken off track by unexpected calls/emails or requests. That is one of the things that I love about my role. No two days are the same and there are constant challenges.
You need to have a basic technical knowledge however I would say that the most important skills are a passion for people and a true belief in the value of diversity and inclusion for a business’s success. The ability to build relationships is also key. Most of our work is done through collaboration so you have to be skilled at building relationships and getting people to buy into your agenda even if it isn’t a priority for them in their day to day role. Finally, I would say that you have to be comfortable working with ambiguity.
The number of hours in the day! There are never enough!
A passionate belief in the importance of creating an inclusive culture and the variety of the role.
Try to speak to D&I professionals from a variety of different organisations and backgrounds so that you get a clear insight into the requirements of the job and then be very honest with yourself as to whether this is an area that you would feel passionate working in.
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